What To Look For In Bouncers And Crowd Control In Sydney
February 11, 2020
By Alliance Security Group
Finding good bouncers and crowd controllers for bars and clubs in Sydney can be pretty tough. It’s a balancing act between providing a safe environment and keeping out troublemakers while also ensuring your patrons feel welcome.
In a big city like Sydney, bars and clubs can get very crowded and things can easily get out of hand if proper security isn’t in place.
You should make sure than anyone you hire for bouncing or crowd control is properly trained, with all necessary licenses and qualifications.
They should also have the experience to be able to safely handle any security situation. Guards without proper experience or training could easily end up escalating situations and making them worse, rather the defuse them.
It’s a good idea to use a security service company rather than hiring bouncers directly, so you can be they’ve been thoroughly vetted and have the right experience.
The ability to provide excellent customer service
As well as providing effective security and crowd control, bouncers should be friendly and provide excellent customer service. They are often the first contact your customers have with your business – you don’t want them being put off by aggressive or unfriendly behavior.
In a competitive market like Sydney, there are many other bars for people to choose from if your bouncers are rude to them.
Being able to anticipate trouble
Good bouncers and crowd controllers should be able to anticipate trouble and nip it in the bud t before it turns into a dangerous or ugly situation. Prevention is always the best cure for security issues in bars and clubs.
Bouncers should always be highly aware and constantly on the look out for signs of trouble. This includes identifying intoxicated and potentially aggressive patrons, and breaking up heated arguments and disagreements before they can turn into fights.
Multi-tasking skills
A bouncer or crowd control needs to do more than just keep your customers safe. They need to keep an eye on numbers, check IDs, make sure your dress code is adhered to, check tickets, answer questions and more.
Your bouncer should be more than just “muscle”, but a multi-skilled and capable professional.
The ability to deal with emergency situations
Sometimes emergency situations are unavoidable, and in these cases you need someone with a cool head and the skills to handle them. A good bouncer should be able to administer CPR if needed, and be able to deal with the police and emergency services.
Having the right person in these situations is vital to minimise harm to your customers and disruption to your business. It could be the difference in avoiding serious injury or loss of life and preventing a tragic outcome.
At Alliance Security Group, we provide security guards to bars, clubs and venues who are all vetted and highly trained and experienced. We place an emphasis on customer service and professionalism and make sure all our guards have the right attributes to provide the best security service possible.
Contact us today to find out how we can help you with your crowd control and bouncing needs or if you want to hire .